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Field report · Bengaluru public services

Field notes from
12 services

Can public documentation tell a citizen what to expect before a case begins?

Independent research, not official guidance. No agent logged in, paid, uploaded personal data, or submitted an application.

Research window 2026-08-27—2026-08-31

12 services read

2services with a stated fee out of 12

2services with a stated owner out of 12

30cells in the mentioned state out of 72

The question

What can a citizen know before beginning?

This page records what a reader using only public sources could learn about 12 Bengaluru services before starting a case. Each service was read against six expectations a citizen would ask at a counter: cost, documents, eligibility, time, the office that holds the case, and what comes back after submission. The reading produced 558 dated, graded claims from 167 distinct public URLs. Every figure below is derived from those claims at build time.

The rules and what they do and do not affect

The login boundary does not explain every unknown.

No research pass logged in, paid, uploaded personal data, or submitted an application. To show which findings depend on that boundary, every Unknown claim and every roadblock was tested against one written rule: it is login-related if its text, its node's required state, or all of its sources mention login, sign-in, OTP, or authentication. Of 80 Unknown claims, 30 match the rule and 50 do not. Of 144 roadblocks, 122 remain after the rule is applied. Every error in the public error catalogue was recorded on a page that required no login.

Core figure

The expectation grid

StatedMentionedAbsent○ stale

Service	Cost	Documents	Eligibility	Time	Owner	After submission
Birth certificate	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_birth_act_certificate claim_ind32_birth_act_delayed_registration claim_ind32_birth_act_search_electronic claim_ind32_birth_workflow_certificate claim_ind32_birth_workflow_delayed claim_ind32_birth_workflow_place_reporting claim_ind42_birth_act_free_certificate	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_birth_act_delayed_registration claim_ind32_birth_workflow_delayed	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_birth_bbmp_designated_officers claim_ind32_birth_workflow_timing_caveat	Mentioned Open service entry → Human-reviewed: Human decision: birth-certificate owner is mentioned. Supporting claims claim_ind32_birth_act_correction claim_ind32_birth_act_name_inclusion claim_ind32_birth_act_search_electronic claim_ind32_birth_bbmp_designated_officers claim_ind32_birth_workflow_certificate claim_ind32_birth_workflow_correction claim_ind32_birth_workflow_name claim_ind42_birth_act_free_certificate claim_ind42_birth_act_registrar_jurisdiction	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.
Building plan approval	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_building_w_fee_license claim_ind47_eight_permit_steps claim_ind47_fee_calculator_controls claim_ind47_suvarna_scope_and_published_steps	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_building_w_docs claim_ind47_eight_permit_steps claim_ind47_manual_authenticated_workflow claim_ind47_public_downloads_forms claim_ind47_suvarna_document_leads claim_ind47_suvarna_scope_and_published_steps claim_building_w_scrutiny claim_ind47_noc_conditions claim_ind47_online_professional_predcr_route claim_ind47_public_checklist_inputs claim_ind47_site_inspection_document_schedule Strongest stated evidence: grade B	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_building_w_docs claim_ind47_eight_permit_steps claim_ind47_suvarna_document_leads	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind47_site_inspection_document_schedule Strongest stated evidence: grade C	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_building_w_fee_license	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind47_public_checklist_inputs claim_ind47_suvarna_document_leads claim_ind47_suvarna_scope_and_published_steps
Death certificate	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_death_form6_timing claim_ind43_death_download_route	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_death_statutory_boundary	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_death_form6_timing claim_ind32_death_workflow_timing Strongest stated evidence: grade C	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_death_form6_timing claim_ind32_death_sakala_target claim_ind32_death_workflow_timing Strongest stated evidence: grade C	Stated Open service entry → Human-reviewed: Human decision: death-certificate owner remains stated. Supporting claims claim_ind32_death_ejanma_routing claim_ind32_death_workflow_ejanma_route claim_ind43_death_act_appeal claim_ind43_death_act_chief_registrar_appeal claim_ind43_death_act_registrar_jurisdiction claim_ind43_death_act_certificate_certification claim_ind43_death_act_correction claim_ind43_death_act_search_certified_copy Strongest stated evidence: grade A	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind43_death_manual_acknowledgement claim_ind32_death_ejanma_public_tools claim_ind32_death_workflow_tools claim_ind43_death_manual_tracking Strongest stated evidence: grade B
e-Khata transfer	Stated Open service entry → Human-reviewed: Human decision: e-Khata transfer cost remains stated. Supporting claims claim_ind32_bbmp_faq_transfer_fee claim_ind32_eaasthi_payment_recovery_text claim_ind32_eaasthi_payment_surface claim_ind32_khata_transfer_payment_screen claim_ind32_payment_failure_recovery Strongest stated evidence: grade C	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_bbmp_faq_transfer_fee claim_ind32_bbmp_inheritance_will_documents claim_ind32_bbmp_sale_transfer_documents claim_ind32_draft_final_guidance claim_ind32_rule10_form21_form22 claim_ind32_bbmp_faq_title_holder_form claim_ind32_eaasthi_draft_register_basis claim_ind32_form24_transfer_effect claim_ind32_pending_mutation_report_fields claim_ind45_ec_deed_number_required_for_processing claim_ind45_ec_fetch_aro_recovery claim_ind45_form24_cancellation_condition claim_ind45_khata_incomplete_document_rejection Strongest stated evidence: grade B	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_act_transfer_notice_three_months	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Mentioned Open service entry → Human-reviewed: Human decision: e-Khata owner is mentioned. Supporting claims claim_ind32_act_name_register_entry claim_ind32_act_transfer_notice_three_months claim_ind32_bbmp_faq_title_holder_form claim_ind32_eaasthi_payment_recovery_text claim_ind32_payment_failure_recovery claim_ind32_pending_mutation_report_fields claim_ind32_rule10_form21_form22 claim_ind32_rule10_mutation_intake_routes claim_ind32_rule10_no_objection_form24 claim_ind45_ec_fetch_aro_recovery claim_ind45_pendance_controls_no_data	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_ekhata_status_public_route claim_ind32_rule10_no_objection_form24 claim_ind45_epid_status_no_data claim_ind45_status_default_no_data claim_ind32_bbmp_inheritance_will_documents claim_ind32_bbmp_sale_transfer_documents claim_ind32_draft_final_guidance Strongest stated evidence: grade B
LPG transfer	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind49_bpcl_portability_limits claim_ind49_hpcl_out_town claim_ind49_iocl_out_town claim_ind49_lpg_bharatgas_portability_scope claim_ind49_lpg_hp_transfer_branches claim_ind49_pib_registered_login claim_lpg_kys_and_household	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind49_lpg_indane_transfer_branches claim_lpg_kys_and_household	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind49_hpcl_out_town claim_ind49_iocl_out_town claim_ind49_iocl_same_town claim_ind49_lpg_hp_transfer_branches claim_ind49_lpg_indane_transfer_branches claim_lpg_same_town_vouchers claim_lpg_w_route claim_lpg_w_same_town_steps Strongest stated evidence: grade B	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.
Marriage registration	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind48_hma_section8_register claim_ind48_kaveri_operations claim_marriage_ind48_hma_section8	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind48_kaveri_documents_witnesses_photos claim_ind48_kaveri_hma_route_identity claim_ind48_kaveri_sma_other_forms_route claim_ind48_kaveri_sma_intended_route claim_marriage_ind48_kaveri_blank claim_marriage_w_hma Strongest stated evidence: grade B	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Absent Open service entry → Human-reviewed: only supporting claim is an office list; no public timeline No qualifying claim touches this expectation.	Stated Open service entry → Human-reviewed: Human decision: marriage owner remains stated. Supporting claims claim_ind48_kaveri_dashboard_public_controls claim_ind48_kaveri_hma_route_identity claim_ind48_kaveri_operations claim_ind48_kaveri_sma_intended_route claim_ind48_kaveri_sma_other_forms_route claim_marriage_department_mandate claim_marriage_ind48_department_public_boundary claim_marriage_ind48_sro_officer Strongest stated evidence: grade B	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind48_kaveri_documents_witnesses_photos claim_marriage_ind48_public_recovery
New electricity connection	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_electricity_workflow_demand claim_ind32_electricity_workflow_timing claim_ind32_new_electricity_jvs_route claim_ind32_new_electricity_normal_payment claim_ind32_new_electricity_normal_route claim_ind32_new_electricity_regulatory_boundary claim_ind32_new_electricity_timing claim_ind44_electricity_demand_calculator_inputs claim_ind44_electricity_jvs_default_route claim_ind44_jvs_eligibility_controls claim_ind44_kerc_application_ack claim_ind44_kerc_assessed_load_charges claim_ind44_normal_faq_route claim_ind44_normal_payment_boundary claim_ind44_payment_error_recovery claim_ind44_public_timing_text claim_ind44_published_rejection_recovery	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_new_electricity_documents claim_ind44_jvs_document_controls claim_ind44_jvs_document_text claim_ind32_electricity_workflow_documents claim_ind32_electricity_workflow_steps claim_ind32_new_electricity_jvs_route claim_ind44_electricity_jvs_default_route claim_ind44_electricity_normal_form_fields claim_ind44_jvs_stage_controls claim_ind44_normal_form_controls Strongest stated evidence: grade B	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_electricity_workflow_limits claim_ind32_electricity_workflow_steps claim_ind32_new_electricity_documents claim_ind32_new_electricity_jvs_scope claim_ind32_new_electricity_normal_payment claim_ind32_new_electricity_normal_route claim_ind32_new_electricity_threshold_difference claim_ind44_electricity_jvs_scope_reusable claim_ind44_jvs_eligibility_controls claim_ind44_jvs_exclusions claim_ind44_kerc_assessed_load_charges claim_ind44_kerc_current_code_boundary claim_ind44_published_rejection_recovery	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_new_electricity_timing Strongest stated evidence: grade C	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind44_electricity_tracker_inputs claim_ind44_kerc_application_ack claim_ind44_payment_error_recovery claim_ind44_tracker_controls claim_ind32_new_electricity_documents claim_ind32_new_electricity_jvs_scope claim_ind32_new_electricity_threshold_difference claim_ind32_new_electricity_timing claim_ind44_electricity_jvs_scope_reusable claim_ind44_public_route_controls Strongest stated evidence: grade A
Property tax	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_property_faq_aro_and_fee claim_ind32_property_workflow_payment_recovery claim_ind32_property_workflow_payment_surface claim_ind_exceptions_property_payment_aro_recovery claim_ind_exceptions_property_payment_bank_recovery	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_property_faq_aro_and_fee claim_ind32_property_sale_documents claim_ind32_property_successor_documents claim_ind32_property_workflow_final_e_khata_labels claim_ind_exceptions_property_ec_deed_mismatch claim_ind32_property_rule10_forms21_22 claim_ind39_rule10_form22_recovery claim_ind_exceptions_property_ec_aro_recovery Strongest stated evidence: grade B	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_property_faq_aro_and_fee claim_ind32_property_act_notice_three_months Strongest stated evidence: grade C	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Mentioned Open service entry → Human-reviewed: Human decision: property-tax owner is mentioned. Supporting claims claim_ind32_property_act_register_entry claim_ind32_property_correction_aro claim_ind32_property_faq_aro_and_fee claim_ind32_property_rule10_forms21_22 claim_ind32_property_rule10_intake claim_ind32_property_workflow_aro_lookup claim_ind32_property_workflow_payment_recovery claim_ind32_property_workflow_pending_fields claim_ind32_property_workflow_tax_correction claim_ind39_rule10_form22_recovery claim_ind39_rule10_mutation_intake claim_ind_exceptions_property_ec_aro_recovery claim_ind_exceptions_property_name_receipt_aro claim_ind_exceptions_property_payment_aro_recovery claim_ind_exceptions_property_rule10_intake	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_property_workflow_status_route claim_ind_exceptions_property_status_boundary claim_ind32_property_correction_aro claim_ind32_property_sale_documents claim_ind32_property_successor_documents claim_ind32_property_workflow_final_e_khata_labels claim_ind32_property_workflow_search_inputs claim_ind32_property_workflow_tax_correction claim_ind39_grievance_subjects claim_ind_exceptions_property_grievance_boundary claim_ind_exceptions_property_name_receipt_aro claim_ind_exceptions_property_status_default_no_data Strongest stated evidence: grade B
BESCOM name transfer	Mentioned Open service entry → Human-reviewed: ₹200 per day is a penalty on the utility for delay, not a citizen fee. Supporting claims claim_historic_consent_rule claim_ind38_kerc_title_transfer_standard claim_ind_exceptions_consent_hosted_conditions claim_ind_exceptions_no_consent_fresh_deposit claim_standard_authenticated_route	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ekhata_final_guidance claim_historic_alternative_evidence claim_ind_exceptions_no_consent_ownership_evidence claim_ind_exceptions_consent_hosted_conditions claim_ind_exceptions_no_consent_occupancy_scope claim_standard_authenticated_route Strongest stated evidence: grade A	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind_exceptions_bescom_complaint_recovery_lead claim_standard_authenticated_route	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_jvs_timeline_wording Strongest stated evidence: grade B	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Stated Open service entry → Human-reviewed: BESCOM Track Name Change page and SMS request ID are the post-submission evidence; e-Khata status belongs to the upstream service Supporting claims claim_request_tracker claim_ekhata_final_guidance claim_ekhata_status claim_ind38_eaasthi_status_empty_result claim_ind38_eaasthi_status_fields claim_ind38_eaasthi_status_helpline claim_ind38_kerc_complaint_route claim_ind38_kerc_title_transfer_standard claim_ind_exceptions_bescom_1912_help_visible claim_ind_exceptions_bescom_complaint_recovery_lead claim_ind_exceptions_no_consent_occupancy_scope claim_standard_authenticated_route Strongest stated evidence: grade B
Trade licence	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind46_trade_contact_recovery_leads claim_ind46_trade_faq_payment_features claim_ind46_trade_form_classification claim_ind46_trade_new_sequence claim_ind46_trade_otls_payment_review claim_ind46_trade_refusal_refund_controls claim_trade_new_steps claim_trade_otls_flow claim_trade_w_new claim_trade_w_otls	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_trade_new_steps claim_ind46_trade_inspection_timing claim_ind46_trade_new_sequence claim_ind46_trade_otls_payment_review claim_trade_otls_flow claim_trade_w_docs claim_trade_w_new claim_trade_w_otls Strongest stated evidence: grade C	Mentioned Open service entry → Human-reviewed: Section 353 says which purposes need a licence, not who qualifies Supporting claims claim_ind46_trade_act_353_basis claim_trade_act_353	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind46_trade_inspection_timing Strongest stated evidence: grade C	Mentioned Open service entry → Human-reviewed: Human decision: trade-licence owner is mentioned. Supporting claims claim_trade_act_353 claim_trade_otls_flow	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind46_trade_otls_output claim_ind46_trade_otls_payment_review claim_trade_faq_docs_years claim_trade_w_otls claim_ind46_trade_annexure_requirements claim_ind46_trade_faq_payment_features claim_trade_otls_flow Strongest stated evidence: grade C
Water account transfer	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_water_account_faq_scope claim_ind41_v2_scope claim_ind41_v2_showall_boundary claim_ind41_water_account_faq_new_route	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_water_account_faq_scope claim_ind41_v2_scope	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_water_account_faq_scope	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Mentioned Open service entry → Human-reviewed: grievance form is not a post-submission status; Jaladhare lookups belong to new connections Supporting claims claim_ind32_water_account_public_adjacent_only claim_ind32_water_account_workflow_entry claim_ind41_grievance_recovery claim_ind41_v2_controls claim_ind41_water_account_faq_new_route claim_ind41_water_account_grievance_support
Water connection	Stated○ Open service entry → Human-reviewed: Rs 100 is the application fee from an older FAQ route; connection cost not stated. Supporting claims claim_ind40_water_faq_older_purchase claim_ind32_water_charge_categories claim_ind32_water_faq_demand_payment claim_ind32_water_faq_plumber claim_ind32_water_faq_workflow claim_ind32_water_jaladhare_entry claim_ind32_water_manual_demand_conditions claim_ind32_water_manual_demand_payment claim_ind32_water_manual_review claim_ind32_water_manual_review_charges claim_ind32_water_public_high_level_path claim_ind40_water_faq_buy_failure claim_ind40_water_faq_demand_payment claim_ind40_water_faq_plumber claim_ind40_water_faq_plumber_payment claim_ind40_water_manual_demand_conditions claim_ind40_water_public_charge_categories claim_ind40_water_register_legacy_surface Strongest stated evidence: grade B	Stated Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_water_current_docs claim_ind32_water_manual_consumer_site_fields claim_ind32_water_manual_documents claim_ind32_water_manual_uploads claim_ind40_water_manual_upload_review claim_ind40_water_public_documents claim_ind32_water_charge_categories claim_ind32_water_jaladhare_entry claim_ind32_water_manual_consumer_site claim_ind32_water_manual_screen_sequence claim_ind32_water_manual_stages claim_ind32_water_public_high_level_path claim_ind40_water_manual_fields claim_ind40_water_manual_stages claim_ind40_water_public_charge_categories Strongest stated evidence: grade B	Mentioned Open service entry → △ Unreviewed: No human review decision is recorded for this cell. Supporting claims claim_ind32_water_manual_consumer_site claim_ind32_water_manual_consumer_site_fields claim_ind32_water_manual_demand_conditions claim_ind32_water_manual_demand_payment claim_ind32_water_manual_documents claim_ind32_water_manual_uploads claim_ind40_water_faq_demand_payment claim_ind40_water_faq_routing_recovery claim_ind40_water_manual_demand_conditions	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Absent Open service entry → △ Unreviewed: No human review decision is recorded for this cell. No qualifying claim touches this expectation.	Stated Open service entry → Human-reviewed: status lookup, Show All Application, and demand note are post-submission artefacts; grievance form is not Supporting claims claim_ind32_water_manual_demand_payment claim_ind32_water_public_entry_controls claim_ind40_water_public_status claim_ind32_water_faq_demand_payment claim_ind32_water_grievance_fields claim_ind32_water_grievance_surface claim_ind32_water_jaladhare_entry claim_ind32_water_manual_demand_conditions claim_ind32_water_public_high_level_path claim_ind40_water_grievance_route claim_ind40_water_manual_demand_conditions claim_ind40_water_register_legacy_surface Strongest stated evidence: grade B

Classifies 72 service-expectation cells: 27 stated, 30 mentioned, and 15 absent; 1 are stale.

14 of 72 cells human-reviewed.

Evidence distribution

Claims by grade, service by service

ABCEFUnknown

Birth certificate

Building plan approval

Death certificate

e-Khata transfer

LPG transfer

Marriage registration

New electricity connection

Property tax

BESCOM name transfer

Trade licence

Water account transfer

Water connection

Distributes 558 claims across evidence grades and 12 services.

Journey coverage

Scenarios and steps stop in different places.

Scenarios

Journey steps

VerifiedPartialContestedUnknown

Shows 52 scenarios and 95 journey steps by recorded status.

Roadblocks

The obstruction remains after login-related items are removed.

Documentation

74 / 65

Infrastructure

21 / 16

Process

49 / 41

Full countLogin-stripped

Overlays 144 roadblocks with the 122 that remain after the login rule.

Cost

Is cost actionable?

2stated

10mentioned

0absent

Across 12 services, 2 publish a fee a citizen pays. 10 refer to a fee without giving one. A cell counts as stated only when a claim of grade A to C gives an amount or a fee schedule; a claim that says "fee as prescribed" or that payment follows approval counts as mentioned. The BBMP FAQ on khata transfer states a fee of 2% of the stamp-duty value of the sale deed. The Kaveri marriage FAQ states that payment is requested after the officer's approval and names the accepted payment methods, without an amount. The water connection figure comes from a FAQ describing an older route and is marked stale.

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Documents

Is documents actionable?

8stated

3mentioned

1absent

8 of 12 services publish a list of documents. 3 refer to documents without listing them, and 1 do not touch the question. Documents is the best-covered expectation in the grid. BESCOM's public FAQ lists the deed, khata, tax receipt, and occupancy certificate classes for a new connection, and the Jaladhare page for a water connection lists the deed, khata certificate, sanction plan, and a photograph of the building. For a birth certificate, no reviewed public page lists what to bring. Where a list exists it is usually a list of document classes rather than a case-specific checklist, and several sources add that the exact documents depend on the proposal.

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Eligibility

Is eligibility actionable?

3stated

7mentioned

2absent

3 services publish a rule that decides who qualifies or which route applies. 7 touch eligibility without a usable rule, and 2 say nothing. HP Gas's FAQ states what an out-of-town LPG transfer involves, and the BBMP civil-registration manual states that a death reported within 21 days qualifies for a free first extract. For e-Khata transfer, the statute requires notice to the Chief Commissioner, but no reviewed page establishes which properties qualify for automatic mutation and which require the manual route. For marriage registration, no reviewed public source addresses which route applies to a given couple.

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Time

Is time actionable?

5stated

2mentioned

5absent

5 services publish a timeline. 2 mention timing without a figure, and 5 publish none. BESCOM's Janasnehi page states that a name change is completed within 24 hours, and the building plan site-inspection procedure states inspection within 7 days for head-office sanction and 3 days for zonal sanction. For e-Khata transfer, LPG transfer, property tax, and water connection, no reviewed public source gives a timeline. Where a figure exists it is usually for one step, such as inspection or connection, not for the case as a whole.

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Owner

Who holds the case?

2stated

5mentioned

5absent

2 services let a citizen identify the office that holds their case. 5 name a statutory authority only, and 5 name nobody. Owner is the least-covered expectation. The Kaveri dashboard lists Sub Registrar Offices by name for marriage registration, and Karnataka's e-JanMa material states that deaths in BBMP areas are registered by Health Officers and Health Inspectors. The BBMP Act names "the Chief Commissioner or authorised officer" for khata and property-tax transfers, and the Karnataka Municipal Corporations Act names "the Commissioner" for trade licences; neither tells a citizen which office to visit. For LPG, new electricity, BESCOM name transfer, and both water services, no reviewed public source names an owner.

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After submission

What comes back?

7stated

3mentioned

2absent

7 services expose something a citizen sees after submitting: a status page, a tracker, an acknowledgement, or a downloadable result. 3 refer to an outcome without showing it, and 2 show nothing. The public e-Khata Application Status page accepts an EPID and shows stage, dates, and remarks, and BESCOM's New Connection Tracker accepts a Request ID. Two of the e-Khata status pages observed during the reading returned only "No Data Available". For birth certificate and LPG transfer, no reviewed public source shows what comes back.

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The public errors and the shelf

What the public surface actually said

Public error catalogue

Service	Node	Actual error	Source
e-Khata transfer	Missing-property eKhata route	`No public form or response appeared; URL remained https://bbmpeaasthi.karnataka.gov.in/citizen_core/.`	Open ↗
e-Khata transfer	Municipal mutation	`No data available`	Open ↗
e-Khata transfer	Municipal mutation	`File Not Found on /office/frmPendingMutationReport.aspx; common header/footer only on /citizen_core/PendingMutationReport.`	Open ↗
e-Khata transfer	eKhata application status	`No Data Available`	Open ↗
Property tax	Public e-Khata status	`No Data Available`	Open ↗
Trade licence	Open current public service lead	`site.bbmp.gov.in refused to connect; ERR_CONNECTION_REFUSED`	Open ↗

Catalogues 6 verbatim errors observed on public pages.

Documentation shelf

Birth certificate7

BBMP Administrative Reforms — Issue of Birth, Still Birth and Death Certificates ↗

Covers: 2023 BBMP process-audit section records described designated officers, reported Sakala timing, SMS rejection, and missing status tracking.
Stops: A report observation, not a current citizen charter or service guarantee.

BBMP Citizen Services — Birth & Death Certificate ↗

Covers: Official citizen-services index lists Online Birth Certificate Request Form and Authenticity Of Certificates.
Stops: Index only; live target, fields, eligibility, fees, and status behavior were not verified.

BBMP IT Department — About Us ↗

Covers: Legacy description of web, mobile, IVRS, and Bangalore One/citizen-service-centre delivery channels.
Stops: Undated; current availability and per-channel routing are unknown.

Birth Certificate — District Bengaluru Urban ↗

Covers: The page says its eJanMa instructions concern rural Karnataka and gives rural name-inclusion/copy/correction directions.
Stops: Must not be used as proof that a BBMP municipal event follows a Nada Kacheri route.

Greater Bengaluru Authority public home / e-Services ↗

Covers: Current public GBA page lists Birth & Death Certificate among e-Services.
Stops: No birth form, record lookup, correction rules, or case-specific status.

Model Registration of Births and Deaths Rules, 1999 — India Code ↗

Covers: Model reporting forms, 21-day reporting period, Form 5/6 certificate extracts, and historical search/extract/non-availability fee examples.
Stops: Model rules are not asserted as a current Karnataka fee schedule or complete BBMP operating instruction.

Registration of Births and Deaths Act, 1969 — India Code ↗

Covers: Sections 8, 12, 13, 14, 15, and 17: reporting responsibility, certificate, delayed registration, child name, correction/cancellation, and register search/electronic certificate access.
Stops: No current BBMP counter, portal fields, fee, document checklist, or case outcome.

Building plan approval6

BBMP Building Plan Approval public index ↗

Covers: Official public index for approval procedure, site inspection, plan sanction, commencement/occupancy certificates and FAQ.
Stops: Many linked documents are legacy and no property-specific jurisdiction/fee was calculated.

BBMP Building Plan Approval System (BPAS) ↗

Covers: Official IT description of registered-architect submission, CAD/pre-DCR, documents/NOCs, scrutiny, site inspection, fees, authority chain and PDF licence.
Stops: Published 2019; current GBA corporation workflow/timings may differ.

BBMP building plan submission ↗

Covers: Public procedure page with login link.
Stops: No login or submission performed.

BBMP building proposal procedure ↗

Covers: Public labels for sub-division Sakala manual submission, zonal Suvarna Paravanige, head-office plan sanction and CC/OC/professional registration.
Stops: Directory labels only; no live target or application was opened.

Greater Bengaluru Authority public home ↗

Covers: Current public e-Services directory lists Building Permission.
Stops: No live building-permission form, eligibility or case status.

Karnataka Municipal Corporations Act, 1976 — India Code ↗

Covers: Official Act record; section 299 requires an application with site plan, ground plan, elevations, sections, specification and prescribed documents.
Stops: The public Act page does not expose a current Bengaluru checklist, route, fee or case outcome.

Death certificate0

No documentation-shelf entry was present in the handoffs.

e-Khata transfer7

BBMP Property Tax Assessment, Recovery and Management Rules, 2024 (Government of Karnataka / India Code) ↗

Covers: Rule 10 mutation intake and registers; Forms 18, 19, 20, 21, and 22; Form 23 publication and objection notice; the minimum 15-day objection period; certification after no objection; and Form 24 e-Khata order.
Stops: The rules and specimen forms do not establish that every route is currently enabled in the public portal, the current fee calculation, portal uptime, or an end-to-end outcome for a particular property.

BBMP Revenue Department — Documents Required for Khatha Services ↗

Covers: Scenario-specific published documents for Khatha Transfer through sale deed, inheritance with or without a will, gift, court decree, and partition/release deed.
Stops: The page is undated and does not say which requirements supersede older guidance, how the current e-Aasthi route applies, or how an objection or rejection is handled.

BBMP Revenue Department — Frequently Asked Questions ↗

Covers: Published BBMP answers on title-holder eligibility, prescribed-form filing with the Assistant Revenue Officer, notice timing, khatha certificate/extract copies, current-tax proof, and the stated transfer-fee calculation.
Stops: The page is undated and references the Karnataka Municipal Corporation Act, 1976; it does not reconcile its older office/demand instructions with the BBMP Act 2020, 2024 rules, or live e-Aasthi screens.

e-Aasthi — Online payment for Khatha Transfer ↗

Covers: A public payment surface labelled Online payment for Khatha Transfer, with property/mutation fields, applicant fields, total amount, online payment methods, and payment-failure instructions.
Stops: This is a generated/tokenized payment endpoint with blank property values in the public observation; it does not prove how an application is initiated, how a demand is calculated, or that payment completes mutation.

e-Aasthi citizen login and public instructions ↗

Covers: Publicly visible links for e-Khata pendency, automatic mutations, EPID status, draft/final e-Khata guidance, and the additional information the page associates with final e-Khata.
Stops: The page does not expose the authenticated mutation form, acceptance rules, review owner, error handling, or whether a visible link is available for every property.

Greater Bengaluru Authority public service directory ↗

Covers: Current agency directory entries for e-Aasthi, B to A Khata / Single Plot Khata, and the eKhata/New Khata helpline.
Stops: The directory does not publish the transfer/mutation eligibility rules, forms, objection procedure, or service-level outcome.

The Bruhat Bengaluru Mahanagara Palike Act, 2020 (India Code copy) ↗

Covers: Section 149 notice of transfer of title, the one-year notice rule for succession after death, entry in the property-tax register, continuing tax liability until notice/recording, and section 150 review for fraudulent or incorrect recording.
Stops: The Act does not expose a current citizen form, portal field list, document checklist, payment demand, or live processing status. Amendment applicability should be checked before treating the 2020 text as the complete current text.

LPG transfer13

Bharatgas customer declaration ↗

Covers: Bharatgas declaration text requiring advance written notice of residence change and KYC with proof of address/identity, plus household/de-duplication declarations.
Stops: A declaration is not proof of a completed transfer or a universal current document checklist.

Bharatgas LPG Gas Manual (transfer FAQ) ↗

Covers: Official public FAQ for same-distributor-area and same-town transfers, including address proof, SV, TTV/CTA Out, DGCC booklet and TSV/CTA In.
Stops: PDF is dated 2021 and does not establish current Bengaluru distributor capacity, fee, service clock, or inter-town handling.

Bharatgas LPG Services ↗

Covers: Public service index lists distributor search, KYC need, contact updates, online new connection and downloads.
Stops: No account or connection lookup was used; the index does not expose a case-specific transfer decision.

Bharatgas public distributor locator ↗

Covers: Public state/district selector and distributor-search lead.
Stops: No state, district, address, distributor or service-area lookup was entered.

Bharatgas public downloads section ↗

Covers: Current public list containing the unified LPG transfer/regularization form.
Stops: The blank form is not a case decision or proof of a completed transfer.

Bharatgas unified transfer/regularization form ↗

Covers: Official blank form categories A–E for family, outside-family, no-consent, next-of-kin/death and regularization cases.
Stops: The blank form does not establish current eligibility, distributor acceptance, fees or a Bengaluru outcome.

Bharatgas Unified Transfer/Regularization Form ↗

Covers: Official common OMC transfer form: SV/consumer details, transferor/transferee, five transfer/regularization types, declarations and distributor verification.
Stops: Form is not a case decision, Bengaluru distributor assignment, fee quote, or proof that every OMC uses the same front-end.

HP Gas FAQ — transfer, KYC and name-change material ↗

Covers: HPCL's current public FAQ for within-city/adjoining-city e-CTA, out-of-town TV, KYC and family/death name change; page footer last updated 2026-06-10.
Stops: HPCL guidance is carrier-specific and does not establish a current Bengaluru distributor assignment or case result.

HPCL LPG portability guidance ↗

Covers: Current public statement that portability can cover an in-city move or distributor dissatisfaction and is initiated through HP Gas portal/HPPAY login with OTP validation.
Stops: No login, OTP, account data, destination list, or request was opened.

HPCL LPG Systemic Improvements — portability ↗

Covers: HPCL's public description of portability through HP Pay/HP Gas Consumer Portal, within-city residence change or dissatisfaction, user login and OTP.
Stops: The page does not expose a public case-specific distributor list or permit a transfer without authenticated access.

IndianOil FAQ — Indane connection transfer ↗

Covers: Current IndianOil FAQ branches for same-distributor-area, same-town and out-of-town Indane moves; page footer last updated 2026-08-27.
Stops: IndianOil guidance does not decide a Bengaluru address's assigned distributor or a supplied consumer's approval.

My Bharatgas — LPG connection portability ↗

Covers: Current Bharatgas public portability information: nearby/distributor choice, selected-city limitation, no transfer fee/additional security deposit and login requirement; page last updated 2026-06-22.
Stops: This is a public information page in the Bharatgas site shell; no login or portability request was attempted and Bengaluru availability was not established.

PIB — Refill Booking Portability for LPG consumers ↗

Covers: Ministry of Petroleum & Natural Gas public description of OMC portals/apps for portability, transfer and address change, and same-area online portability policy context.
Stops: This is a 2021 government release; current carrier implementation and Bengaluru availability must be checked on the relevant OMC route.

Marriage registration9

About Stamps and Registration — Revenue Department ↗

Covers: Department describes custody of Registers of Marriages and delivery through Sub-Registrar Offices; current public page is readable without login.
Stops: Descriptive page only; no HMA/SMA application controls or current checklist.

Annual Report 2023-24 — Stamps and Registration, Karnataka ↗

Covers: Official department report says the department registers marriages under the Hindu Marriage Act and Special Marriage Act and records Kaveri-2.0 implementation.
Stops: Report is not a current citizen-facing checklist or case-status record.

Hindu Marriage Act, 1955 — India Code ↗

Covers: Section 8 framework for entering particulars of Hindu marriages in a register, subject to prescribed state conditions.
Stops: Does not state current Karnataka portal fields, fee, evidence or SRO appointment behavior.

Karnataka Marriages (Registration and Miscellaneous Provisions) Act, 1976 — India Code ↗

Covers: Karnataka Act enacted to provide uniform law for registration of marriages and related matters; official India Code search result identifies it as Karnataka Act No. 2 of 1984.
Stops: India Code PDF endpoint was not fetchable during this pass; no current SRO, fee or checklist is asserted from it.

Kaveri 2.0 landing page ↗

Covers: Official public digital-service entry lead.
Stops: No login or application flow opened.

Know more about Stamps and Registration — Revenue Department ↗

Covers: Current page states that Sub-Registrars function as Marriage Officers under the Hindu Marriage Act and Special Marriage Act.
Stops: No Bengaluru office selection, notice form, appointment, fee or recovery procedure.

Revenue Department English public page ↗

Covers: Current department-owned public interface; links to Stamps & Registration and a general IPGRS/1902 service-delivery grievance route.
Stops: No marriage-specific application, fee, checklist, SRO selector or case-status interface.

Special Marriage Act, 1954 — India Code ↗

Covers: Sections 5–13 notice, publication, objections, declaration, solemnization and certificate; sections 15–16 registration of marriages celebrated in other forms.
Stops: Current Karnataka implementation channel and local office practice are not established.

The Special Marriage Act, 1954 — India Code PDF ↗

Covers: Sections 4–18: solemnization conditions, notice, publication, objections, inquiry, declaration, solemnization, certificate, lapse/new notice, and registration of marriages celebrated in other forms.
Stops: The Act does not identify the current Bengaluru Marriage Officer/SRO, Kaveri fields, fee, appointment slot or local evidence practice.

New electricity connection0

No documentation-shelf entry was present in the handoffs.

Property tax0

No documentation-shelf entry was present in the handoffs.

BESCOM name transfer6

BESCOM Billing-related complaints tracker ↗

Covers: Public complaint tracker shell with Request ID, request-raised date and Search controls.
Stops: The page is labelled billing-related; no complaint was created or queried and it is not confirmed as an exception-transfer recovery.

BESCOM customer login ↗

Covers: Unauthenticated login shell with User ID, Password, image CAPTCHA, registration and account-recovery controls.
Stops: No credentials or account ID were entered; no exception service or authenticated fields were inspected.

BESCOM FAQ — name-change route ↗

Covers: Current public description of the standard authenticated Name Change/Change of Ownership route: login, account selection, fields/documents, submission, request ID, payment and download.
Stops: It does not expose a tenant, deceased-consumer or consent-unavailable branch, current exception documents, or case result.

BESCOM Janasnehi Vidhyuth Sevegalu — Name Change ↗

Covers: Direct public entry URL for the name-change service.
Stops: Current direct render showed only the common BESCOM shell and no form controls, exception selector, error text or recovery link.

BESCOM online services maintenance page ↗

Covers: Current public failure page stating that scheduled upgradation temporarily makes BESCOM online services unavailable.
Stops: It gives no exception-specific retry timing, queue state or alternate transfer submission route.

BESCOM Track Name Change ↗

Covers: Public tracker with a Request ID field labelled as coming from SMS.
Stops: No request ID was supplied; no status or exception outcome was obtained.

Trade licence5

BBMP Online Trade License New Registration — payment guide ↗

Covers: Public sequence: mandatory fields, upload owner consent/lease and electricity bill, OTP, years and payment.
Stops: Guide is not a live application and no OTP or payment was performed.

BBMP OTLS workflow description ↗

Covers: System fields, payment channels, inspection/document verification chain, status and license output.
Stops: IT description is dated 2019; current GBA portal/authority mapping may differ.

BBMP Trade License FAQ ↗

Covers: Trade-licence definition, online payment, 1–5-year selection, document classes, file limits, part-payment rule and status/download features.
Stops: Page is legacy/dated in search metadata; verify current GBA corporation implementation.

Greater Bengaluru Authority public home ↗

Covers: Current public e-Services directory lists Trade License and Trade License Renewal.
Stops: Directory does not establish live target, eligibility, fee or case status.

Karnataka Municipal Corporations Act, 1976 — India Code ↗

Covers: Official Act record; section 353 requires a licence for Schedule X purposes within city limits, subject to statutory provisos.
Stops: Does not give current Bengaluru trade category, fee, portal fields or case outcome.

Water account transfer0

No documentation-shelf entry was present in the handoffs.

Water connection6

BWSSB Consumer User Manual — Jaladhare 3.0 ↗

Covers: Official manual screenshots and instructions for the Consumer Details, Site Details, Building Details, Documents, Review, and Payment screens, including visible fields, documents, tentative charge categories, demand-note conditions, and receipt flow.
Stops: The PDF is a manual/example rather than a property-specific live transaction. It does not prove that all fields, validations, amounts, or conditions apply to every connection type or that the current portal exactly matches every illustrated state.

BWSSB Jaladhare consumer public entry ↗

Covers: Current public entry for mobile-OTP access, application-number status lookup, high-level new-connection instructions, document classes, charge categories, and displayed status-table headings.
Stops: Unauthenticated page does not expose a property-specific form, eligibility decision, application number, demand amount, review result, or connection completion. The page also carries a legacy demand-note notice whose applicability is not established.

BWSSB Jaladhare FAQ ↗

Covers: Official guidance on registration/login, the application fee route, saving drafts, stage/designation status, ward/service-area routing, inspection contact, registered plumber and mutual agreement, demand-note timing, final payment, and support contacts.
Stops: The FAQ uses a registered-email/password SAJALA flow while the current public consumer page uses mobile OTP; fee and contact statements therefore require current-route confirmation.

BWSSB Jaladhare public More Information page ↗

Covers: Publicly listed document classes: building plan, lease-cum-sale deed, building photograph with owner, khata, and conditional OC/RWH/STP photographs.
Stops: The page is separate from the current owcv2 consumer entry and does not resolve which conditional documents are required for a particular application.

BWSSB public grievance form ↗

Covers: Visible grievance fields for consumer name/mobile, subject, application number/name, address, plumber name, remarks, plus 1916 and an email shown on the page.
Stops: No grievance was submitted, so acknowledgement, routing, response time, and recovery outcomes are unknown.

BWSSB public Important Docs page ↗

Covers: Public links for application, attachment, inspection, deposit, prorata, GBWASP/BCC and related references.
Stops: The public index does not itself supply a case-specific fee total, demand note, or application outcome.

Groups 59 deduplicated documentation links by service.

The auditor

A memo from the review layer

Do not ship IND-49 as a single Bengaluru LPG journey. It can ship only as clearly separated, provider-specific public guidance with the case outcome hidden as Unknown. The current material does not determine a consumer's OMC, assigned distributor, service area, provider-specific document packet, eligibility, or transaction result.

research/audits/ind49-lpg-audit.md · Ship decision

Sets one memo from 22 extracted audit decisions.

What remained unknown

Unknown is a recorded result, not an empty space.

After the login rule is applied, 50 Unknown claims remain: places where a research pass searched a public route and recorded that no source answers the question. Of 52 citizen scenarios, 0 reached a status better than partial. Of 95 journey steps, 17 are verified. 59 dependency nodes are missing at least one of checks, failure signals, or recovery routes. Building plan approval carries the most Unknowns, 24 of 55 claims. 10 claims are contested, where two sources disagree and neither has been promoted.

80Unknown claims in full

50remain without login items

59nodes missing at least one detail family

What this means

Documentation is part of the service.

The pattern in the grid is that the public record names an expectation and stops. 30 of 72 cells are in that state. A fee exists but is "as prescribed"; an authority exists but is "the Commissioner"; documents exist but "depend on the proposal". The record is fullest on what to bring and thinnest on who holds the case and how long it takes. Roadblocks classed as documentation number 74, against 21 classed as infrastructure, and 65 of the documentation roadblocks remain after login-related items are removed. This page does not establish why the record stops where it does, or whether a counter would answer what the page does not.

What we do next

Keep the claims reviewable.

Each cell in the grid is a location where a specific answer is missing. The next phase turns those locations into requests for information that a person who has completed the process, or an office that owns it, can answer with evidence. Answers enter the ledger through the same grading, review, and contradiction rules that produced these figures, and the grid is regenerated. Corrections to any figure on this page are handled the same way.

Method and limits

A public-source reader, bounded on purpose.

The reader was a set of research passes over public sources: official pages, forms, laws, portals viewed without authentication, and public first-person accounts with personal details removed. No pass logged in, paid, uploaded personal data, or submitted an application, and no private or undocumented interface was used. Each service was audited at least once; 22 audit files exist. Claims were graded A to F or Unknown by source strength, dated, and marked as observation or inference. The grid uses a written keyword rule to propose each cell's state and a human review to confirm it; 14 of 72 cells have been reviewed, and unreviewed cells are marked in the expanded view. Counts are as of the research window shown above and change as the ledgers change. This page is independent research about public documentation, not official guidance, and it does not describe what happens in a live case.

Read the login classification rule

An Unknown claim means evidenceGrade === "Unknown". An Unknown claim is login-related when its claim text or any linked node.requiredState matches login, log in, sign-in, OTP, authenticat*, credential, password, CAPTCHA, or user ID. It is also login-related when every resolved source linked to the claim matches one of those terms in source.title plus source.notes. A roadblock is login-related only when roadblock.title plus roadblock.symptom matches the same terms. No account-related synonym without an explicit authentication term is matched.

Field notes from12 services

The login boundary does not explain every unknown.

The expectation grid

Claims by grade, service by service

Scenarios and steps stop in different places.

The obstruction remains after login-related items are removed.

Public error catalogue

Documentation shelf

Birth certificate7

Building plan approval6

Death certificate0

e-Khata transfer7

LPG transfer13

Marriage registration9

New electricity connection0

Property tax0

BESCOM name transfer6

Trade licence5

Water account transfer0

Water connection6

Unknown is a recorded result, not an empty space.

Keep the claims reviewable.

A public-source reader, bounded on purpose.

Field notes from
12 services